Who is the Data controller and Processor?
Saddington-Spring Counselling and Psychology Services.
How we will use information we collect about you
To provide you with an effective and safe clinical services we will need to know sensitive information about you. We will ask for certain types of information when you have your first appointment or meeting with us.
Whenever you provide us with your personal information, legally we have to use it in accordance with the terms of various privacy laws, including General Data Protection Regulation (2018) GDPR and the Data Protection Act 1998.
The information we collect about you and how we do it
The information we collect and hold about you may include your:
Name (first and last name)
Date of Birth
Next of Kin
GP name, address and contact number
Phone and/or mobile phone numbers
We may contact you:
About information you have asked for, in order to answer your request
If you have given us feedback, to discuss that feedback or ask your permission to publish it
If you have chosen to receive further information from us
To invite you to take part in feedback surveys about our services (it is always up to you whether you want to take part).
Who we might need to share your personal information with
We may need to share your information with other organisations to provide you with the best service. We may need to pass information about you to one or more of the following:
Mental Health Services
In most cases we will seek your consent to share information prior to contacting the above. In some cases however, we will need to contact the Police for example, if we believe you are at risk of harm, or you pose a risk to others.
More information about this can be found in our Consent and Confidentiality Policies, our service user contract and consent form.
How to keep your information up to date
You can update your personal details quickly and easily sending us an email at email@example.com
How we keep your information secure
We take the security of your personal information very seriously. We have put in measures which are designed to protect the personal information we hold about you. We also follow the strict security procedures that privacy laws require. These cover storing, using and releasing any information you have provided, and preventing unauthorised access or use.
We store letters and reports on a laptop which is password protected.
These letters and reports are anonymized until they are printed for our clients.
Our electronic equipment is regularly backed-up and is secured with up-to-date security software.
Paper records of personal / sensitive data are stored securely in a locked filing cabinet and a locked room. These records are accessible only to Dr Joanna Saddington.
We will tell you when we collect your personal details if we are planning to use them for marketing purposes. You have the right to see information we hold about you. If you would like a copy of your personal information please contact firstname.lastname@example.org
You will need to pay a processing fee of 10.
We like to keep the information we hold about you up to date. If you needs to make any changes to your personal information or you think or records are incorrect, then please email us.
How long will you keep my personal data?
In line with NHS practice, data will be held about clients above the age of 18, for 20 years after their last contact with our service, or eight years after their death if sooner.
In line with the NHS practice data held about children and young people who access our services will be kept until they reach 25 years of age, or eight years after their death if sooner.
Data which is no longer required after the above time periods will be destroyed or deleted as necessary.
Making a complaint
For all complaints relating to the service we provide please contact us on email@example.com or the Health Care Professionals Council on Tel: 0300 500 6184
Email: firstname.lastname@example.org Tel: 07919 405765